Feb
04,
2025
Discover the top 5 trends in tech and lifestyle for 2025 and explore must-have products available at UltraShop. From the latest gadgets to ...
Welcome to our customer service! Here, you can find answers to the most common questions and get help quickly.
FIND ANSWERS TO YOUR QUESTIONS HERE
Can’t find an answer to your question? Find answers to frequently asked questions in the boxes below. If you still can’t find what you’re looking for, feel free to contact us via email or phone. We’re here to help!
Before sending an item back, please contact us via our customer service. Pack the item securely with all accessories and send it to our address.
Contact customer service as soon as possible if you wish to cancel your order. If the item has already been shipped, you can still return it within the withdrawal period.
We offer an extended return policy for holiday gifts, allowing you to return items after the holidays. Check our website for specific holiday terms as December approaches.
Yes, you have a 14-day withdrawal period starting from the day you receive the item. Contact our customer service. The item and packaging must be returned in the same condition as delivered.
Yes, you are responsible for return shipping costs unless otherwise agreed.
Yes, we offer return labels. Contact our customer service to order a return label.
No, all returns must be sent directly to our main address at Nordre Frihavnsgade 32, 2100 Copenhagen Ø.
Once we receive and inspect your return, you will receive a refund within 14 days. Refunds are made to the payment method used for the purchase.
Contact us immediately with a description and photo of the issue. If the claim is valid, you may get a repair, replacement, or refund.
If the item is damaged during shipping, contact us and send pictures of the damage so we can handle the claim.
You can check the status of your return case by contacting customer service. We will update you as soon as there are new developments.
Contact our customer service with the receipt and description of the issue. We will then assist you with the further process.
You have a 24-month warranty according to the sales law, allowing you to claim defects in the product up to two years after purchase.
You can track your package using the tracking number we sent you. If the package hasn’t arrived within the expected time, please contact us for assistance.
If your package is damaged, please contact our customer service immediately with photos of the damage and the packaging.
If your same-day delivery is delayed, contact our customer service so we can investigate the issue.
Delivery time depends on your chosen shipping method and address. Standard delivery usually takes 1-3 business days.
Generally, we send your order as a single shipment, but in certain cases, we may need to split it.
Receiver Flex allows you to have your package delivered even if you're not home by choosing a secure delivery location.
We offer shipping to both Greenland and the Faroe Islands. Please contact customer service for shipping rates.
Once your order is shipped, we’ll send you a tracking number to follow your package.
You can choose from various delivery methods depending on your address and order size.
We aim to ship your order within 1-2 business days unless otherwise specified.
Contact us as soon as possible if you need to change the delivery address on an order that hasn’t been shipped yet.
Pre-orders are shipped as soon as the product is in stock. You will receive an email update with an expected delivery date.
Delivery time depends on the delivery method and destination but is typically 1-3 business days for standard shipping.
The shipping cost depends on your chosen method and location. The price will be displayed during checkout.
Yes, we offer international shipping. Please refer to our delivery information for more details.
If an item is back-ordered, we will notify you of the expected delivery time. Back-ordered items will be shipped as soon as they’re in stock.
You can pay with credit cards, debit cards, and other online payment methods as specified on UltraShop.dk.
We typically only charge your card when the item is shipped. In special cases, it may be necessary to charge it sooner to process the order.
Business and EAN customers may pay by invoice upon agreement with UltraShop.
Enter the gift card code in the "gift card" field during payment, and the amount will be automatically deducted.
If you paid with Mastercard and canceled your order, the amount will be released within 5-7 business days, depending on your bank.
Ensure that your MitID app is up-to-date and that you have the correct details. Contact our customer service if the issue persists.
Yes, all prices on UltraShop.dk include VAT.
Contact our customer service via info@ultrashop.dk and describe the problem. Remember to include the order number and details about the defect.
You have a 2-year warranty under the Danish Purchase Act, which means you can claim any defects within this period.
Claim processing times can vary, but we aim to resolve cases within 10 business days.
You can check the status of your claim by contacting us via email or phone. Please include your case number.
You can file a claim for a product if it has a manufacturing defect or other issues not caused by normal wear or misuse.
You can pick up your items once you receive a confirmation from us that your order is ready for pickup. We’ll send an email with all necessary information.
When picking up your order, our staff will assist you. Please bring your order confirmation.
Yes, we support purchases with EAN numbers for businesses and public institutions. Enter the EAN number at checkout, and we will send the invoice electronically.
Yes, we offer invoicing for businesses. The invoice will be sent to the email address associated with the order or via the EAN number if provided.
The right of withdrawal does not apply to business purchases unless otherwise agreed. Contact us for return terms for business purchases.
No, UltraShop does not offer a price guarantee.
If the price changes after your order, we do not refund the difference. The price is fixed when the order is placed.
If you have shopped with us before and created an account, you can log in with your email and password. If unsure, try resetting your password or contact customer service.
If you forgot your password, use the "Forgot Password" option on the login page to reset it. You’ll receive an email with instructions.
Opening Hours:
Monday – Friday
9:00 AM – 9:30 PM
Saturday – Sunday
9:00 AM – 4:30 PM
If you’ve already emailed us, please inform our support team so we can assist you better :)
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